To offer you the best service and ensure fast domestic and worldwide deliveries we ship with USPS, and FED-EX. Shipping rates vary based upon shipment type, destination and your rate will be automatically calculated at checkout.
We aim to dispatch all orders within 2 - 3 business days. Estimated delivery times are to be used only as a reference and will commence from the shipping date; we are not responsible for any delays caused by destination customs clearance processes.
Important Delivery Information
We recommend that you consider the following information:
- All orders require a signature upon receipt
- We are unable to redirect orders once items have been shipped, so please ensure there is someone who can sign for your order at the specified shipping address
- Only USPS deliver to P.O Boxes or use General Delivery
- Fed-EX does not deliver to P.O. Boxes or use General Delivery
- If USPS or FedEX does not find anyone at the indicated address, it will try to deliver the package one or two more times, leaving a card with instructions on each occasion
- Fed-Ex or USPS does not deliver on Holidays
From time to time, we run free shipping promotions. To be notified by email, simply sign up. Please note that free shipping promotions will be applied to your order at checkout.
In the event that you need to return an item that you bought during a free shipping promotion, we will not refund the outbound shipping costs (since this was free) and you will be charged a return shipping fee as usual.
First Time Orders
For your security, please be aware that first-time orders can only be shipped to the cardholder's billing address or a corporate work address which we are able to verify independently. To avoid delays to your order, please ensure that your billing address matches the address on your card statement, and that the cardholder's name is written as it appears on the card. Please also ensure that your contact details are filled in accurately, so that we can contact you if necessary.
Tracking your Order
You can check the current status of your shipment by signing into your account and visiting the 'Orders' section.